One inventory, every channel, in sync.
Omnichannel retailers lose margin in the gaps between store, web, and warehouse. We connect POS, e-commerce, inventory, and finance on Dynamics 365 or Odoo — so a unit is counted once, sold anywhere, and fulfilled from wherever it makes sense.
Where retail & e-commerce teams lose time and margin.
These rarely show as one number. They show as oversells, markdowns on the wrong stock, and a team reconciling channels by hand every morning.
Split inventory
Store, web, and marketplace each track stock separately, so you oversell one channel while another sits dead.
Channel sprawl
Every new marketplace is another integration to babysit, with its own export, mapping, and reconciliation.
Slow fulfillment
Orders route to one warehouse by default, ignoring the store down the street with the unit on the shelf.
Fragmented customer
The same shopper is three records across POS, web, and email — so loyalty and personalization fall apart.
Blind on margin
Promotions, returns, and freight aren't netted, so reported margin and real margin diverge by points.
Manual reconciliation
Finance closes the month by stitching exports from every channel into a workbook that breaks.
Two systems of record, one operating model.
We deploy the ERP that owns inventory, orders, and finance, and the CRM that owns the customer and marketing — sharing one item and one shopper across every channel.
ERP for unified commerce.
Inventory, order management, POS, and finance on one platform — a single stock pool that every channel reads from and writes to in real time.
- Real-time inventory across store, web, and marketplaces
- Distributed order management and ship-from-store
- POS and e-commerce on one item and price master
- Returns, promotions, and freight netted into true margin
CRM for the whole shopper.
One customer profile across every touchpoint, with segmentation, loyalty, and campaigns that read live purchase and service history.
- Unified customer profile across POS, web, and service
- Segmentation and loyalty driven by real purchase data
- Email and campaign automation tied to behavior
- One shopper record shared with the ERP
What we put to work first.
The first programs we scope for a retailer — each chosen because it stops oversells and markdowns before the build is finished.
Single stock pool
Every channel reads one live inventory, so oversells and phantom stockouts disappear.
Ship-from-store
Route each order to the location that fulfills fastest and cheapest, store or warehouse.
Endless aisle
Sell what's in the network, not just what's on the shelf, without breaking the count.
Unified customer
One profile across web, store, and service powers loyalty and personalization that work.
Demand planning
Replenish on real sell-through across channels instead of last season's gut feel.
True-margin reporting
Promotions, returns, and freight netted automatically so margin is real, by SKU and channel.
The right modules on each platform.
We deploy one platform end to end — never a mix. Here's the module set we configure on each for retailers; the discovery call settles which fits your channel mix.
Senior-led delivery, tuned to your floor.
The same disciplined arc we run everywhere — but discovery starts with one order traced across every channel. The senior consultant who scopes it is the one who builds it.
Trace an order across channels
We follow a unit from PO to delivery across store and web, find where stock and margin break, and leave week one with maps and a fixed-scope brief.
Design the commerce model
Item master, fulfillment rules, and the customer profile built against your real catalog and channels in a working tenant — not in slides.
Pilot one channel, then connect
We prove the single stock pool on one channel, then bring the rest online so you never go dark in peak.
Tune against live sell-through
60-day hypercare with the consultant who built it: fulfillment routing, margin accuracy, and dashboards merchandising trusts.
“Flectic replaced fragmented processes with one operating system our team actually adopted. The rollout was disciplined and the impact was visible within the first quarter.”SARAH HADLEY · VP OPERATIONS · OMNICHANNEL RETAIL
Field notes from real rollouts.
Killing the oversell
How a single stock pool and distributed order management end the 3–5% oversell tax for good.
Ship-from-store in one peak season
A 40-store retailer cut split shipments 31% and recovered margin by routing from the floor.
The customer is not three records
Why unified customer data — not another email tool — is what makes loyalty actually pay.
Before you commit to a retail & e-commerce rollout.
Direct answers to the questions retail leaders raise before they greenlight a rollout. If one is a dealbreaker, better to surface it on the first call.
Yes. We integrate Shopify, Magento, marketplaces, and POS through supported connectors and APIs so inventory and orders stay in sync without re-platforming your storefront.
That's the point. We pilot one channel, load-test the stock pool and order routing, and bring channels online before peak — never during it. The architecture is sized for your busiest day.
Returns net back into inventory and margin automatically, across channels, so a web return resold in store stays accurate. No manual reconciliation, no phantom stock.
Most retailers see measurable wins in 8–12 weeks — usually inventory accuracy and fewer oversells first, true-margin reporting close behind, all verified during hypercare.
The senior consultant you meet on the discovery call. No offshore bench, no handoff to a junior team in week three. The person who maps your channels is the person who builds the system.
Pressure-test your channel strategy in one conversation.
Bring your current state — whatever shape it's in — and we'll map the fastest path from siloed channels to one inventory and one customer. If we're the wrong fit, we'll say so on the call.